Deliberately creating worry

 I found a blog on Architecture.  It’s a really interesting colossal time-sink.  I bookmarked the site years ago because of an article about park benches designed primarily to keep vagrants from sleeping on them.  This is even creepier.

Design with Intent | Deliberately creating worry
One of the cafés in an international European airport was often full. The problem was that people sat nursing their coffees for a long time as they waited for their planes to depart. The café asked itself: How can we encourage our customers to vacate the tables more quickly?

Their first ideas were probably along the lines of uncomfortable chairs, a seat charge, clear the tables immediately and so forth. However, the idea they finally decided upon was this: to turn off the flight monitors in the café! This made people worry about missing their flights, which led to them looking for monitors that worked, thus leaving empty tables. When the café had enough empty tables, the flight monitors suddenly started working again to attract new customers.

I think turning the monitors back on is the icing on the creepy-cake.

2 Responses to “Deliberately creating worry”

  1. Where are the pictures and stories about the family?